Trading conditions
JoDis ApS
CVR: 40934847
Oliefabriksvej 61
2770, Kastrup
Jodis@jodis.dk
+45 71 99 98 42
Payment
Jodisshoes.dk accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron and Mastercard.
We do not charge card fees.
The amount is only withdrawn from your card when the item is dispatched.
With Anyday, you can split your payment into 4. You pay 25% when the item is delivered, and the remaining amount is paid over the following 3 months. Anyday is free for you as long as you pay on time. With Anyday, you get an account that you can use at all webshops that offer payment through Anyday. Read terms for Anyday here: www.anyday.io/da/terms-conditions/shopper
Freight
The item can either be delivered to the address or to the nearest parcel shop with GLS. We offer free shipping throughout Europe.
Parcel shop in DK: Free
Home delivery DK: DKK 49.
Commercial delivery DK: DKK 39.
Europe: Free
World: DKK 150.
Delivery time :
Denmark: 1-2 days
Europe: 3-5 working days
Rest of the world: 3-5 business days
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
If the order consists of several lots or parts, the cancellation period expires 100 days after the day you receive the last lot or part.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs back if you regret part of your purchase.
Exchange
You have 14 days full right of return.
Exchange of size or product is free. Please contact us via the instructions below.
If you wish to exchange your goods for another product or size, please contact us at customerservice@jodisshoes.com or use the contact form . You will then receive your free return label and return form.
Return
Extended right of return in relation to Christmas! All orders can be returned empty before 15 January.
Note: The entire order must be returned in the original packaging. This also means that if you have received a gift with your order, it must also be returned. If you wish to keep the gift, the value of the gift will be deducted from your order.
Return costs DKK 40. You have 14 days full right of return.
You order your return slip & label on our return portal here:
https://return.shipmondo.com/jodis
After you have delivered the package to your nearest GLS parcel shop, you can follow your package via your Track & Trace number.
Note: It is important that the product is returned securely in a double box.
Returns outside from Denmark
You are responsible for the shipping cost of the return if you live outside of Denmark. Its important that you include your order number in the package. Send your package to the following address:
JoDis
Oliefabriksvej 61
2770, Kastrup
Denmark
We only receive packages that are shipped directly to the address stated above.
The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get back the shipping costs.
(We recommend that you send the item back in the original packaging.
If the original packaging is missing, this may result in a decrease in the value of the item.)
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
JoDis
Oliefabriksvej 61
2770, Kastrup
We only receive packages that are sent directly to the address.
You can also cancel the purchase by notifying us and handing it in personally to the above address by agreement.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
Personal data policy
We need the following information when you shop with us:
Name, address, phone no. and email address.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
We forward your information to Shipmondo and GLS, as we use these companies for shipping.
The personal information is registered with JoDis ApS and stored for five years, after which the information is deleted.
We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
The data controller at jodisshoes.dk is JoDis ApS.
You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: Jodis@jodis.dk
Access to complaints
If you as a consumer want to complain about your purchase, you must contact the partner below. If we are unable to find a solution, you can send a complaint to:
House of Names
Customs booth 2
8800 Viborg
To be able to complain, the product or service you want to complain about must have cost at least DKK 1,110. and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. It costs a fee to have the complaint processed.
When you shop at an e-mark webshop, you can have your case processed by the e-mark for free - regardless of the size of the amount. Read more here .
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr ”
Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
To:
JoDis
Oliefabriksvej 61
2270, Kastrup
Jodis@jodis.dk
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered it: _______________________________ Received on: _______________________________
Consumer's name: __________________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)
The terms and conditions were last updated on 16/1/2023